Dental prosthetics and orthodontics clinic Delić (dental clinic Delić), OIB: 82021920846, in its business unit located in Rijeka, at the address Dražice 121 d, as the data controller for your personal data, uses and protects all information that users provide when using the website www.poliklinika-delic.hr and our other services, especially with regard to the processing of personal data in the provision of our services.

Personal data refers to any information related to an individual (user) whose identity is established or can be determined (name, personal identification number, email address, address of residence/domicile, etc.). Data processing includes any operation or set of operations performed on personal data or sets of personal data, whether automated or non-automated, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.

How do we collect personal data?

Dental Prosthetics and Orthodontics Clinic Delić collects your personal data, among other things, in the following cases:

• If you directly contact us through any website of the Center for Dental Medicine Dental Prosthetics and Orthodontics Clinic Delić to request information or a quote for our services, through our contact form;
• If you make a direct purchase of our services from us;
• If you respond to our direct marketing campaigns, for example, by filling out a data entry contact form on our website;
• If our partners provide us with your data in an authorized manner;
• If you are under 16 years of age, please do not provide us with any information without the consent of your parents or legal guardians.

How your data can be used?

The use and processing of your personal data in accordance with relevant data protection regulations (EU Regulation 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals concerning the processing of personal data and the free movement of such data and repealing Directive 95/46/EC, General Data Protection Regulation) must be lawful, meaning that your data is processed only when the purpose of processing cannot be achieved by other means.

This Privacy Policy establishes legitimate grounds for each use of your personal data.

Legitimate grounds for data processing include, among other things, legitimate interest, contractual obligation, legal bases, and your consent. Dental Prosthetics and Orthodontics Clinic Delić uses processing based on legitimate interest for promoting and providing information about its services, for the purpose of maintaining the highest standards of service sales from its offerings. The fundamental rights and freedoms of existing and potential customers are balanced against Dental Prosthetics and Orthodontics Clinic Delić's interest in processing data for this purpose.

Dental Prosthetics and Orthodontics Clinic Delić will collect your contact information, information about the services provided, warranties, as well as information about your history as a patient when you use our services for the purpose of processing warranty claims or technical support for services provided.

Personal data may be transferred to third parties provided there is a legitimate basis for the transfer, such as service fulfillment or transportation.

Dental Prosthetics and Orthodontics Clinic Delić uses direct marketing based on your personal data to inform you about news and promotions in our offerings, special purchase benefits, presentations of new products, as well as our participation in fairs, conferences, and other events, exclusively with your consent.

Consent for direct marketing can be withdrawn at any time. Anyone can also object to data processing for the above-mentioned purpose at any time.

Dental Prosthetics and Orthodontics Clinic Delić is subject to the laws of the Republic of Croatia, as well as international regulations, and is obligated to comply with them, including providing your data to law enforcement, regulatory, and judicial authorities, as well as third-party litigants in connection with proceedings or investigations anywhere in the world where required. Where permitted, we will directly address such requests to you or inform you before responding, unless it would affect crime prevention or detection.

Providing personal data in order to comply with binding data requirements is a legal obligation that depends on the specific request.

How do we ensure the security of your data?

We use various security measures, including authentication, to protect and maintain the security, integrity, and availability of your data.

Among other measures, we use the following:

• Strictly limited personal access to your data based on the principle of "need to know"
• Secure transmission of collected data

All your data is stored on our secure servers and the secure servers of our partners, and they are accessed and used in accordance with our security rules and standards. Data privacy protection is ongoing, and Dental Prosthetics and Orthodontics Clinic Delić takes all necessary measures to protect it. Personal data is processed in a secure manner, including protection from unauthorized or unlawful processing and from loss.

By registering or filling out a contact form on the website www.poliklinika-delic.hr, you provide us with separate consent to process your personal data as stated in the registration or contact form for specific purposes. The purposes that Dental Prosthetics and Orthodontics Clinic Delić may highlight in the registration or contact form require separate consent for each.

We commit to maintaining the privacy of your personal data and handling them in accordance with the General Data Protection Regulation (GDPR) of the EU, the Implementation Act of the General Data Protection Regulation (NN 42/2018), and other applicable regulations. The collected personal data of users and website visitors, as well as other patients or potential patients, may not be used or disclosed without authorization, except in cases where special law permits it, it fulfills our legal obligation, or is necessary for the performance of contractual obligations.

We commit not to misuse the personal data obtained from registration forms or collected through cookies, nor to transfer them to third parties without your permission, except in cases expressly required by law and in cases where it is necessary to fulfill obligations. Personal data includes all information used to identify users (such as name, email address, residential address, etc.), which is used to respond to user inquiries, compile statistics, and potentially send special offers and newsletters, based on separately obtained consent.

All user data is strictly kept and accessible only to employees who require the data for their job. All employees of Dental Prosthetics and Orthodontics Clinic Delić and business partners are responsible for respecting privacy principles. We commit to protecting your personal data by collecting only the basic data necessary to fulfill the purpose of the given consent or legitimate interest, contractual or legal basis. Data automatically logged when accessing the website (IP address, domain name, browser type, number of visits, time spent on pages, etc.) will be used exclusively for website traffic assessment and content and functionality improvement, as well as for statistical purposes.

Dental Prosthetics and Orthodontics Clinic Delić informs users about how the collected data is used and uses it for marketing campaigns only with separately obtained consent. In case of changes to any personal data (e.g., place of residence, delivery address) recorded during registration, the user is obligated to update the changes in their user data.

According to applicable national and international legislation, in order to protect the confidentiality of personal data, we commit to handling your data in accordance with the law and in good faith, collecting data exclusively for specific and lawful purposes, not disclosing data to any third party without your prior consent, not transmitting personal data to countries outside the EU area that do not ensure an adequate level of data protection, ensuring appropriate, secure storage of personal data, not exceeding the purpose for which data was collected and processed, ensuring the accuracy of personal data, processing personal data only for the time and purpose necessary, and taking all necessary and appropriate technical and organizational measures to prevent the destruction, damage, or loss of user's personal data.

In case you no longer wish for us to process your data in any way, request deletion, correction, or transfer of your data, please notify us via email at poliklinikadelic@gmail.com or by phone at +385 51 551 057.

Dental Prosthetics and Orthodontics Clinic Delić may contact users to verify the authenticity of the request.

A user who is a natural person can, at any time, request from Dental Prosthetics and Orthodontics Clinic Delić:

• Provide access to the catalog of personal data collection.
• Confirm whether data related to the user is being processed and allow for a review of the personal data contained in the data storage system and to make copies of it.
• Transmit personal data contained in the data storage system.
• Provide a list of third parties to whom personal data has been disclosed, when they were disclosed, on what basis, and for what purpose.
• Provide information about the sources on which the records containing personal data in the data storage system are based and the processing methods.
• Provide information about the purpose of processing and the types of personal data being processed, as well as any necessary explanations in that regard.
• Explain the technical or logical-technical procedures for automated decision-making involving an individual's personal data.

The retention period for user data by Dental Prosthetics and Orthodontics Clinic Delić lasts a lifetime or until receipt of a deletion request from the individual to whom the personal data pertains, after which the personal data is deleted. Dental Prosthetics and Orthodontics Clinic Delić retains personal data beyond the stated period only if required by applicable laws in Croatia or international legislation.

Personal data that is no longer needed is either irrevocably anonymized or securely destroyed.

If a user has objections to the processing of their data by Dental Prosthetics and Orthodontics Clinic Delić, they can file their objection with the relevant state authority, in accordance with the General Data Protection Regulation and the Implementation Act of the General Data Protection Regulation.

Data Protection Officer:

poliklinikadelic@gmail.com / +385 51 551 057.

Cookies

User Privacy

For an enhanced user experience, this website stores small text files ("cookies") on your computer. This practice is present on at least 90% of websites worldwide. By using this website, you consent to the use of "cookies," and by blocking them, you can still browse our pages, but certain features will be limited.

What is a cookie?

A "cookie" is a small file that a website you visit stores on your computer. "Cookies" inform the website that a "returning" user has joined again, remembering their settings. "Cookies" record your preferences and settings, enter them into online forms, and provide information for logged-in users.

"Cookies" can store a wide range of information, but this information can be saved only if the user allows it - websites cannot access information that the user has not provided and cannot access other files on the user's computer. "Cookies" do not contain any personal data or information that could identify you. However, users can change their internet settings and choose whether to approve or reject requests for storing cookies, whether to automatically delete stored cookies when closing the web browser, and more.

How to disable cookies?

By disabling cookies, you decide whether to allow them to be stored on your computer. Cookie settings can be controlled and configured in your web browser. Blocking cookies allows you to continue browsing websites, but certain functionalities will not be available on those websites.

What are "persistent cookies"?

Persistent or stored cookies are saved on the disk (your computer) and remain there even after closing the web browser. They store data such as login name and password, so you don't have to log in every time you visit a particular site.

What are "session cookies"?

Session cookies are temporarily stored on the disk and are deleted after closing the web browser. They store temporary data, such as items in a shopping cart.

What are "local cookies/first-party cookies"?

"First-party cookies" come from the website you are viewing and can be either permanent or temporary. Websites and cookies use these to store information that will be reused when you visit the site again.

What are "third-party cookies"?

"Third-party cookies" come from other partner websites you are viewing. Third parties can use them to collect data about users from different websites and use it for marketing and analytical purposes.

Does Stomatološka Poliklinika Delić use cookies?

Yes, primarily to provide you with a better user experience on our website.

What cookies does Stomatološka Poliklinika Delić use and why?

"Session cookies" - these are temporary cookies that expire (and are automatically deleted) when you close the web browser. We use session cookies to enhance the user experience during your visit.

"Persistent cookies" - these typically have a far-future expiration date and will remain in your browser until they expire or until you manually delete them. We use persistent cookies to better understand user habits so we can improve the website based on your preferences. This information is anonymous.

Does Stomatološka Poliklinika Delić use “third-party cookies”?

There are several external services that store limited cookies for users. These cookies are not set by this website, but some are used for the normal functioning of specific features that facilitate user access to content.

Currently, we enable:

• Social networks
• Sharing articles on social networks sets cookies for users.
• Visitor measurement

Stomatološka Poliklinika Delić uses the following services for website visitor measurement:

• Google Analytics
• Google Tag Manager
• Meta Pixel.

Additional information on disabling cookies.

If you wish to prevent the storage of cookies, you can prohibit it using the following links:

Google Analytics – https://tools.google.com/ dlpage/gaoptout
Gemius – http://optout.hit.gemius.pl/ removeEN.php
Xiti – http://www.xiti.com/en/optout. aspx
Responsive – www.responsive.la/postavke 

Furthermore, there are several websites for disabling cookie storage for various services, and more information is available at the following links:

http://www.allaboutcookies.org/
http://www.youronlinechoices.eu/