1. Terms of Use

In the following, we present the General Terms and Conditions through the official website www.poliklinika-delic.hr (hereinafter: the website). The owner of the mentioned website is Stomatological Polyclinic Delić Ltd. Rijeka, Dražice 121 d, 51 000 Rijeka, which publishes content on the website and updates information. The published content is the property of Stomatological Polyclinic Delić and cannot be used without its written consent.

If you use any of the services published on this website, it is considered that you agree to all the terms of these General Terms and Conditions and, therefore, you will not have the right to object to them.

Furthermore, we emphasize the need to make the official contact information of the data protection officer publicly available on your websites.

2. Dental Services

All services listed on the website, as well as offers with prices, treatment plans, and the like, are of an informative nature and serve to inform potential patients as accurately as possible. Accurate information can be obtained by the patient during the initial examination at the mentioned clinic and based on the precisely determined necessary therapy or procedure.

3. Payment and Invoicing

Stomatological Polyclinic Delić provides dental services listed on the website exclusively on its behalf and for its own account. Stomatological Polyclinic Delić will issue a valid invoice to the patient for the performed dental service, and the patient is obliged to pay such an invoice in full accordance with the agreed payment method.

The services of Stomatological Polyclinic Delić can be paid in cash and with all credit or debit cards.

4. Amendments and Additions

Stomatological Polyclinic Delić reserves the right to amend and supplement the General Terms and Conditions, as well as the content of the website, without prior notice. These amendments or changes to the terms or content do not affect services that have already been contracted with patients and are in progress, and such services will be carried out in accordance with the agreed treatment plan and prices stated on the issued invoice.

5. Obligations and Responsibilities of Stomatological Polyclinic Delić

Stomatological Polyclinic Delić is obliged to issue a proper invoice to the patient for the performed dental service and to provide healthcare services consciously and in accordance with the Regulations of the Ministry of Health and Social Care.

6. Disclaimer

Stomatological Polyclinic Delić disclaims all liability for any errors on the website that occurred during its creation, data entry, or update, as well as liability for any damages to the user resulting from the use of the website and/or its content.

If the patient does not follow the doctor's instructions regarding necessary therapy and care, neither the doctor nor Stomatological Polyclinic Delić will be responsible for any complications that may arise, and therefore, customary appropriate warranties cannot be issued.

The owner of the website is not responsible for the operations and content of websites linked to it.

7. Obligations and Responsibilities of the Patient

The patient is responsible for following the instructions provided by the doctor after a procedure or treatment and is obliged to attend check-ups at the agreed-upon times (if the treatment requires it). If the patient does not follow the doctor's instructions, neither the doctor nor Stomatological Polyclinic Delić will be responsible for any complications that may arise.

8. Jurisdiction

For all disputes that cannot be resolved amicably, the court in Rijeka has jurisdiction.

9. Data Protection Officer

The Data Protection Officer is ZORAN VUKIĆ, Nikole Tesle 9/VI, Rijeka.

10. User Privacy

Learn more about user privacy on Stomatological Polyclinic Delić's website at this link.

11. Copyright

The content, appearance, and design of Stomatological Polyclinic Delić's website are protected by copyright. Any copying, editing, saving, or translation of the content, especially graphics, images, text, or their parts, is not allowed without the written permission of Stomatological Polyclinic Delić.

12. Notice on Submitting Written Complaints by Consumers

In accordance with Article 10 of the Consumer Protection Act (Official Gazette No. 19/2022), we inform consumers that dissatisfaction with a purchased product or provided service can be expressed in one of the following ways:

By personally submitting a written complaint to the staff at Stomatological Polyclinic Delić or by mail to the address: Dražice 121 d, 51000 Rijeka, Croatia

By email to: poliklinikadelic@gmail.com

Stomatological Polyclinic Delić undertakes to confirm the receipt of the consumer's complaint in writing without delay.

Stomatological Polyclinic Delić commits to providing a written response to the complaint no later than 15 days from the date of receiving the complaint, in accordance with this notice, clearly indicating whether the consumer's complaint is justified. For this purpose, please include your name, surname, and address in the complaint that you personally submit at Stomatological Polyclinic Delić or send by mail.